ID |
Topic Area |
Contact |
Extension |
| You may directly call any MLS staff member listed below by dialing (630) 734 and then the appropriate extension number. |
Hardware |
1 |
You are unable to login to the production or report server or are experiencing significant slow response time. |
Computer Room |
5153 |
2 |
One of your SWAN workstations is not working. |
Computer Room |
5153 |
3 |
None of your SWAN workstations are working |
Computer Room |
5153 |
4 |
You have a router, SonicWALL or other Telecommunications equipment problem. |
Computer Room |
5153 |
5 |
Your SWAN PC, laser or printer is malfunctioning.
a. and it was purchased through SWAN
b. and you purchased the equipment elsewhere |
a. Computer Room
b. Your Vendor |
5153 |
6 |
You are going to purchase, or need to set up, a self-check or RFID system |
Sandy Hayes |
5155 |
| Heidi Bruss |
5125 |
7 |
You want equipment prices or quotations
|
Aaron Skog |
5122 |
8 |
You want to add new equipment or upgrade present equipment |
Aaron Skog |
5122 |
9 |
You want to arrange installation of new equipment or
Millennium client software |
Dave Pacin |
5151 |
Reports & Notices |
10 |
You didn’t get your daily reports (page slips, notices, etc.) |
Dave Pacin |
5151 |
| Linda McIntosh |
5154 |
11 |
You didn’t get your monthly statistics |
Linda McIntosh |
5154 |
12 |
You think the circ stats were compiled incorrectly |
Dave Pacin |
5151 |
| Linda McIntosh |
5154 |
13 |
You want to receive monthly circ statistics by e-mail |
Linda McIntosh |
5154 |
14 |
You want to find circ statistics online |
SWAN Statistics |
|
15 |
You received another library’s statistics |
Linda McIntosh |
5154 |
| Dave Pacin |
5151 |
16 |
You have a question about printing online reports |
Computer Room |
5153 |
17 |
You have a question about your statistics |
SWAN Software Support |
5175 |
18 |
You have a question about paging list or paging slips |
SWAN Software Support |
5175 |
19 |
You have a question about other reports and notices |
SWAN Software Support |
5175 |
20 |
You have a question about overdue notices for your own patrons |
SWAN Software Support |
5175 |
| Dave Pacin |
5151 |
21 |
You have a question about overdue notices for reciprocal borrowers |
Edlyn LeFevour |
5175 |
| SWAN Software Support |
5175 |
22 |
You have a question about overdue notices for ILL items |
Resource Sharing |
5160 |
| SWAN Software Support |
5175 |
23 |
You need customized reports, lists or counts compiled on:
a. item records
b. bib records
c. patron records
d. daily statisticse. monthly statistics
e. |
a. Mary Lou Coffman |
5157 |
| b. Mary Lou Coffman |
5157 |
| c. Dave Pacin |
5151 |
d. Dave Pacin
Linda McIntosh |
5151
5154 |
e. Linda McIntosh
Dave Pacin |
5154
5151 |
24 |
You need to have a review file compiled and global data changes made to patron, item, checkin or order records |
Heidi Bruss |
5125 |
25 |
You would like a
a. patron purge
b. item purge
c. order record purge |
a. Dave Pacin |
5151 |
b. Mary Lou Coffman /
Sandy Hayes |
5157
5155 |
| c. Sandy Hayes |
5155 |
Cataloging / Database Maintenance |
26 |
You have a question about data entry for titles
a. Old record
b. Newly transferred record |
a. Tony Siciliano |
5143 |
| b. Sue Stupar |
5158 |
27 |
You have a question about cataloging workforms, pink change request sheets or blue information request forms. |
Sue Stupar |
5158 |
28 |
You have a question about data entry for items |
Sue Stupar |
5158 |
| SWAN Software Support |
5175 |
29 |
Need a new bib record for a serial/periodical |
Tony Siciliano |
5143 |
| 30 |
You want to change your MilCat login options |
MilCat Login Options Form |
|
Circulation |
| 31 |
You see the message(s):
"Unable to find matching hold"
"Bib record unavailable"
"Unable to process hold" |
SWAN Software Support |
5175 |
32 |
You have a question about charges, fines or other messages on a patron’s record |
SWAN Software Support |
5175 |
33 |
You need to update a reciprocal borrowing transaction or have the “Owes Metro ” notation or charges removed from a patron record. |
Edlyn LeFevour |
5161 |
34 |
You have a question about Checkout, Checkin, Renewal, Lost Books, or Claims Returned |
SWAN Software Support |
5175 |
35 |
You want a copy of or have a question about the SWAN Circulation Policies |
|
| SWAN Software Support |
5175 |
36 |
Need a copy of the current Millennium Offline Circulation manual |
|
37 |
You have a problem using your Millennium Offline backup system |
SWAN Software Support |
5175 |
38 |
You have a problem transferring Millennium Offline transactions |
Computer Room |
5153 |
39 |
You have a problem with placing, finding, modifying or canceling a hold for your own materials or ILL materials |
SWAN Software Support |
5175 |
40 |
You have a question about or want to change circulation parameters |
Heidi Bruss |
5125 |
41 |
You need help making a copy of your Days Closed table, Loan Rule Determiner table, or Patron Block table from MilCirc |
SWAN Software Support |
5175 |
42 |
You want to change your Days Closed Table |
Email request to SWAN Software Support |
|
43 |
You want to change your MilCirc login options |
MilCirc Options Login Form |
|
44 |
You want to order Innovative's Express Lane [self-check] product |
Aaron Skog |
5122 |
45 |
You want to setup another vendor's self-check system |
Sandy Hayes |
5155 |
Ecommerce |
46 |
General questions on Ecommerce |
FAQs for staff |
|
| FAQs for patrons |
|
| SWAN Software Support |
5175 |
47 |
Questions about Ecommerce credits/bills |
April Krzeczkowski |
5132 |
Other Modules |
48 |
You have questions about using the MilAcq or MilSerials software |
SWAN Software Support |
5175 |
49 |
You have questions about or need to change MilAcq or MilSerials parameters |
Heidi Bruss |
5125 |
50 |
You want to change your MilAcq login options |
MilAcq Login Options Form |
|
51 |
You want to change your MilSerials login options |
MilSerials Login Options Form |
|
52 |
You have a question about SWAN’s WebPAC or are trying to assist a patron with WebPAC difficulties |
SWAN Software Support |
5175 |
Logins and Passwords |
53 |
You have questions about how your MilCirc, MilCat, MilSerials, or MilAcq login options work |
SWAN Software Support |
5175 |
54 |
You want to change your MilCirc, MilCat, MilSerials or MilAcq login options |
MilCirc Login Options Form
MilCat Login Options Form
MilSerials Login Options Form
MilAcq Login Options Form |
|
55 |
You want to discuss or change your passwords |
Sandy Hayes |
5155 |
Training & Documentation |
56 |
You would like to schedule a training session or in-service for your staff:
a. MilCirc, MilSerials, MilAcq or WebPac
b. MilCat
c. MilAdmin/Create Lists
d. III Express Lane [self-check] |
a. Heidi Bruss |
5125 |
| b. Tony Siciliano |
5143 |
| c. Mary Lou Coffman |
5157 |
| d. Renee Clanton |
5169 |
57 |
You have a question about or need to upgrade
a. Circ at a Glance
b. Data Entry Instructions |
a. Software Support "Circ at a Glance" |
5175 |
| b. SWAN Member Only Web Page |
|
58 |
You need a copy of an old SWANcom email |
SWAN Software Support |
5175 |
59 |
Want to subscribe to “swancom” (SWAN’s email list) |
Send an email with “subscribe” in the subject line to:swancom-request@mls.lib.il.us |
| 60 |
Want to unsubscribe from "swancom" (SWAN's email list) |
Visit: http\\www.sls.lib.il.us\mailman\listinfo\swan.com |
|
61 |
You are searching for a document on our web page and need assistance |
SWAN Software Support |
5175 |
| Cherie Calvin |
5137 |
Miscellaneous |
62 |
You have a locked ("in use by system," "view only mode") |
|
5155 |
| a. bib, item, patron, or order record |
Fax or phone the .b, .i, .p or .o number to the computer room |
5050 (fax)
5153 |
| b. invoice, vendor, or checkin record |
Phone Sandy Hayes (leave a message with the record .n, .v or .c number) |
5155 |
| c. second or third reports of locked records |
Dave Pacin
Linda McIntosh
Sandy Hayes |
5151
5154
5155 |
63 |
You would like to add a new location code or rename a location |
Heidi Bruss |
5125 |
64 |
You have a question about billing, the computer fund, the contracts or SWAN membership agreements |
Aaron Skog |
5122 |
65 |
You have a SWAN-related problem that does not fit any of the categories listed |
Cherie Calvin |
5137 |
| Heidi Bruss |
5125 |
| Sandy Hayes |
5155 |
| Tony Siciliano |
5143 |
| Aaron Skog |
5122 |
66 |
If you are interested in becoming a SWAN member |
Aaron Skog |
5122 |
67 |
Want a complete list of SWAN members |
SWAN Members List |
|
68 |
Want to order barcode labels |
Cherie Calvin |
5137 |
69 |
Want to order 1140 barcode labels |
Computer Room |
5153 |
70 |
Want to order Epson or Star Thermal printer paper |
mlsorders@versatilecsi.com or Versatile
|
5156 |
|
| You may directly call any MLS staff member listed below by dialing (630) 734 and then the appropriate extension number. |
| SWAN Fax |
|
5050 |
| Computer Room |
mlsswan@mls.lib.il.us |
5153 |
| Resource Sharing |
metroill@mls.lib.il.us |
5160 |
| SWAN Software Support |
softwaresupport@mls.lib.ill.us |
5175 |
| Aaron Skog, Director of Automation Services |
skoga@mls.lib.il.us |
5122 |
| Heidi Bruss, SWAN Software & Training Manager |
brussh@mls.lib.il.us |
5125 |
| Renee Clanton, SWAN Software Advisor |
clantonr@mls.lib.il.us |
5169 |
| Mary Lou Coffman, SWAN Special Projects Assistant |
coffmanm@mls.lib.il.us |
5157 |
| Beverly Curley, SWAN Software Advisor |
curleyb@mls.lib.il.us |
5163 |
| Dan Graham, Versatile |
versatile@mls.lib.il.us |
5156 |
| Sandy Hayes, SWAN Network Administrator |
hayess@mls.lib.il.us |
5155 |
| Cherie Calvin, Executive Secretary |
calvinc@mls.lib.il.us |
5137 |
| Edlyn LeFevour, Reciprocal Borrowing Facilitator |
lefevoure@mls.lib.il.us |
5161 |
| Linda McIntosh, SWAN Computer Room Manager |
mcintoshl@mls.lib.il.us |
5154 |
| Dave Pacin, SWAN Computer Room Manager |
pacind@mls.lib.il.us |
5151 |
| Tony Siciliano, SWAN Database Manager |
sicilianot@mls.lib.il.us |
5143 |
| Sue Stupar, SWAN Database Assistant |
stupars@mls.lib.il.us |
5158 |
SWAN Hours & Availability |
| SWAN is up and available online nearly 23 hours a day, 7 days a week! |
SWAN staff are available to you during the following
hours:
- 7:30 am to 10:30 pm Monday-Friday
- 7:30 am to 5:30 pm Saturday
- 11:00 am to 5:30 pm Sunday
|
SWAN is NOT available during the following hours:
- 9:45 pm - 11:15 pm Mon, Tue, Thu, Fri
- 9:45 pm - 11:45 pm Wednesday
- 5:30 pm - 6:45 pm Saturday
- 8:45 pm - 10:15 pm Sunday
NOTE: Reports should not be left running overnight on the Report server on Thursday evenings since a maintenance reboot of the system is done weekly at 9:45 p.m |
SWAN Website |
| SWAN website: http://www.mls.lib.il.us/swan/index.asp |
